Tags

Portfolio

18+

Content

17+

Roundup

10+

I am a serious professional

6+

Klaus

5+

SwiftEQ

5+

News

4+

AI

3+

Help Scout

3+

LinkedIn

2+

Bad Job Bingo

2+

Missive

2+

KnowledgeOwl

2+

Tumblr

2+

Trust & Safety

2+

Automattic

2+

Support Driven

2+

Brief

2+

Layoffs

2+

BPOs

1+

because what was really missing from supportlandia was extensive job description framing analyses

1+

shamelessly abusing goats as rhetorical devices

1+

The Pit of Voles but for Work Fandom

1+

The Hotel California of Professional Networking Sites

1+

Go to the bottom of the Marianas Trench

1+

Then dig a really deep hole

1+

And when you think you've dug deep enough

1+

dig a little further

1+

then bury your expectations there

1+

If It's Neutral It's Not Technology

1+

Listen Jensen McRae is an important part of my grieving process

1+

there are literally zero Into The Woods jokes in this and I'm so disappointed in myself

1+

Fractional CX Leadership

1+

Knowledge Creation and Management

1+

Tettra

1+

NiceReply

1+

Peak Support

1+

Matt Mullenweg

1+

Transphobia

1+

stunning and egregious lapses in judgment on the part of Tech CEOs who should know better

1+

Tech CEOs who have teams that could have advised them on how to avoid this whole mess if only they'd stopped for one goddamn second

1+

WordPress

1+

U.S. Supreme Court

1+

U.S. Law

1+

First Amendment

1+

Air Canada

1+

Klarna

1+

Notion

1+

Skiff

1+

Scribe

1+

Slack

1+

Webinar

1+

Unimpressed Spock is unimpressed

1+

...and also petting a cat

1+

Zendesk

1+

Substack

1+

Antisemitism

1+

Racism

1+
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