News

What’s striking is what they’re declaring out loud, and how it’s like a long-arriving, barely-decayed message from the past: You can do business with Trump.

Last week, Matt Mullenweg made a series of unfortunate and baffling decisions, including some of the most egregious lapses in judgment from a Tech CEO I’ve witnessed on Al Gore’s internet.

CX's metaphorical Robot is sounding the alarm. Also, some good news and lots more Bad Job Bingo.

We need to talk about the elephant at the door. Plus: More good news, content from Supportlandia, and Bad Job Bingo.

In which I cover Zendesk's acquisition of Klaus, Substack courting Nazis, more Tech layoffs, and play Bad Job Bingo with a whole bunch of jobs.