2 Round 2 Up: That Can't Be Real
In which I fool myself into thinking I can speed-run through the latest news, more good stuff, and the most unhinged job listing I've reviewed yet.
18 min read
Klaus
5 posts
Klaus: Why is Quality Assurance Important in Customer Service?
Here’s why companies invest in customer service quality assurance (with examples and results of their QA programs) — and why you should, too.
Klaus: How to Hire and Manage a Diverse Customer Service Team
A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.
Klaus: How to Calculate and Improve Customer Service ROI
Trying to demonstrate the impact of customer support on profits? Go through the numbers and calculate your customer service ROI. Here’s how.
14Jan24 Roundup: Dogs and Cats, Living Together
In which I cover Zendesk's acquisition of Klaus, Substack courting Nazis, more Tech layoffs, and play Bad Job Bingo with a whole bunch of jobs.
13 min read