Happy National Power Rangers Day!
I think a lot about power, in the way that people who’ve been powerless often do.
3 min read
25Aug24 Bad Job Bingo: Under Pressure
Come out of the water. It's nicer up here.
11 min read
Tettra: How To De-Escalate An Angry Customer (Expert Guide)
Time spent de-escalating a customer is also time spent getting to know them, understanding their needs, and finding common ground.
1 min read
Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity
If you’re a small business owner, a CFO, or an ecommerce ops manager, the importance of customer service to your business may not seem quite so clear. It’s natural that you’d have questions. Luckily, I’ve got answers, and I think it’s time for business leaders to take another look.
1 min read