2 Round 2 Up: That Can't Be Real
In which I fool myself into thinking I can speed-run through the latest news, more good stuff, and the most unhinged job listing I've reviewed yet.
19 min read
Webinar: Constructing Customer Delight: The Blueprint Begins with a Knowledge Base
In a joint webinar hosted by Support Driven and KnowledgeOwl, we shared practical tips for strengthening the foundation of your knowledge base.
26Feb24 Roundup: Matt Mullenweg Teaches a Masterclass on Why We Have Trust & Safety Teams
Last week, Matt Mullenweg made a series of unfortunate and baffling decisions, including some of the most egregious lapses in judgment from a Tech CEO I’ve witnessed on Al Gore’s internet.
11 min read
Klaus: Why is Quality Assurance Important in Customer Service?
Here’s why companies invest in customer service quality assurance (with examples and results of their QA programs) — and why you should, too.
Help Scout: Benefits of AI in Customer Service: 4 Ways AI Can Help
Generative AI can be an incredibly powerful tool when implemented and used correctly.
Klaus: How to Hire and Manage a Diverse Customer Service Team
A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.