Portfolio

How do you create effective, engaging training for customer support agents when they’re working from home, spread out across countries and sometimes even continents?

In today’s online-centric world, providing a way for your customers to find information and solve problems themselves is vital.

Trying to demonstrate the impact of customer support on profits? Go through the numbers and calculate your customer service ROI. Here’s how.

Let’s talk about how your support team can get canned live chat responses right — with dozens of examples to illustrate.