Content

Learn how to set customer service goals for success. Tips for managers and customer service agents who want to improve their customer service skills.

Discover expert strategies for maintaining effective communication and information flow within support teams.

How to find the best knowledge base software solution for your needs. Includes a guide on how to approach your search, a template rubric for comparing solutions, and a list of knowledge base tools.

Discover how ChatGPT can transform your help center’s efficiency with 46 prompts to help you write better documentation.

Discover effective negative feedback examples and master the art of constructive criticism with our guide. Improve your feedback skills now!

How do you create effective, engaging training for customer support agents when they’re working from home, spread out across countries and sometimes even continents?