Klaus: How to Hire and Manage a Diverse Customer Service Team
A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.
Content
21 posts
Help Scout: The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Learn how to manage each stage of the customer lifecycle so that customers will not only stick around long-term, they’ll also become advocates for your company.
Tettra: Internal vs External Knowledge Bases (And Why You Need Both)
Internal and external knowledge bases: What’s the difference? And do you need both for your company support team?
SqiftEQ: How ChatGPT handles common customer support scenarios
Explore the practical use of ChatGPT in handling typical customer support scenarios.
Missive: 8 Soft Skills Proven to Improve Customer Service
Understand the importance of soft skills in customer service. Learn why it’s important to invest time and effort into mastering them.
SwiftEQ: How to measure your support team's capacity (and manage it well)
Discover how to effectively measure and manage your support team’s capacity to prevent burnout and ensure optimal performance.