Tettra: Internal vs External Knowledge Bases (And Why You Need Both) Internal and external knowledge bases: What’s the difference? And do you need both for your company support team? Read more
SqiftEQ: How ChatGPT handles common customer support scenarios Explore the practical use of ChatGPT in handling typical customer support scenarios. Read more
Missive: 8 Soft Skills Proven to Improve Customer Service Understand the importance of soft skills in customer service. Learn why it’s important to invest time and effort into mastering them. Read more
SwiftEQ: How to measure your support team's capacity (and manage it well) Discover how to effectively measure and manage your support team’s capacity to prevent burnout and ensure optimal performance. Read more
Missive: How to Set Customer Service Goals for Success Learn how to set customer service goals for success. Tips for managers and customer service agents who want to improve their customer service skills. Read more
SwiftEQ: Expert tips and tools to keep your Customer Support team updated Discover expert strategies for maintaining effective communication and information flow within support teams. Read more