Portfolio

Learn how to manage each stage of the customer lifecycle so that customers will not only stick around long-term, they’ll also become advocates for your company.

Generative AI can be an incredibly powerful tool when implemented and used correctly. Here are four benefits of using AI in your customer service experience, as well as advice on how to do so responsibly.

A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.

Trying to demonstrate the impact of customer support on profits? Go through the numbers and calculate your customer service ROI. Here’s how.

Discover how to effectively measure and manage your support team’s capacity to prevent burnout and ensure optimal performance.

Discover expert strategies for maintaining effective communication and information flow within support teams.

Explore the practical use of ChatGPT in handling typical customer support scenarios.

Discover how ChatGPT can transform your help center’s efficiency with 46 prompts to help you write better documentation.

Designed by Freepik In today’s online-centric world, providing a way for your customers to find information and solve problems themselves is vital. This is true regardless of the industry you’re in: 75% of consumers say that self-service is a convenient way for them to address customer service issues. Robust and well-structured help centers (also sometimes called knowledge bases) are a huge component of any self-service strategy. This insight is grounded in feedback from customers themselves: 91

Understand the importance of soft skills in customer service. Learn why it’s important to invest time and effort into mastering them.

Learn how to set customer service goals for success. Tips for managers and customer service agents who want to improve their customer service skills.

Discover effective negative feedback examples and master the art of constructive criticism with our guide. Improve your feedback skills now!

How to find the best knowledge base software solution for your needs. Includes a guide on how to approach your search, a template rubric for comparing solutions, and a list of knowledge base tools.

Internal and external knowledge bases: What’s the difference? And do you need both for your company support team?