Steph Lundberg

Steph is a writer and Support leader/consultant. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

56 posts

Roundup

15Feb24 Roundup: My Ego Dies At The End

We're all lost in a forest. Plus: more good news, and I read shitty company career pages so you don't have to.

Steph Lundberg

Feb 15, 2024 22 min read

A gif of The Robot from the original Lost in Space waving his arms in alarm

Roundup

05Feb24 Roundup: Danger, Will Robinson, Danger!

CX's metaphorical Robot is sounding the alarm. Also, some good news and lots more Bad Job Bingo.

Steph Lundberg

Feb 5, 2024 20 min read

A popular meme of a man in a hot dog suit saying 'We're all trying to find the guy who did this.'

Roundup

29Jan24 Roundup: We're All Trying to Find the Guy Who Did This

A venture capitalist demonstrates exactly zero judgment on LinkedIn, and I try not to lose my goddamn mind. Also, more good news, more Bad Job Bingo.

Steph Lundberg

Jan 29, 2024 16 min read

Roundup

21Jan24 Roundup: We Need to Talk About the Elephant

We need to talk about the elephant at the door. Plus: More good news, content from Supportlandia, and Bad Job Bingo.

Steph Lundberg

Jan 21, 2024 17 min read

Portfolio

Help Scout: 101 Best Live Chat Response Examples for Customer Service

Let’s talk about how your support team can get canned live chat responses right — with dozens of examples to illustrate.

Steph Lundberg

Jan 16, 2024 1 min read

Roundup

14Jan24 Roundup: Dogs and Cats, Living Together

In which I cover Zendesk's acquisition of Klaus, Substack courting Nazis, more Tech layoffs, and play Bad Job Bingo with a whole bunch of jobs.

Steph Lundberg

Jan 14, 2024 13 min read