Webinar: Constructing Customer Delight: The Blueprint Begins with a Knowledge Base
In a joint webinar hosted by Support Driven and KnowledgeOwl, we shared practical tips for strengthening the foundation of your knowledge base.
26Feb24 Roundup: Matt Mullenweg Teaches a Masterclass on Why We Have Trust & Safety Teams
Last week, Matt Mullenweg made a series of unfortunate and baffling decisions, including some of the most egregious lapses in judgment from a Tech CEO I’ve witnessed on Al Gore’s internet.
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Klaus: Why is Quality Assurance Important in Customer Service?
Here’s why companies invest in customer service quality assurance (with examples and results of their QA programs) — and why you should, too.
Help Scout: Benefits of AI in Customer Service: 4 Ways AI Can Help
Generative AI can be an incredibly powerful tool when implemented and used correctly.
Klaus: How to Hire and Manage a Diverse Customer Service Team
A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.
Help Scout: The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Learn how to manage each stage of the customer lifecycle so that customers will not only stick around long-term, they’ll also become advocates for your company.