Help Scout: A New Paradigm: Rethinking 'The Customer Is Always Right'
We believe it’s time to shift the customer service paradigm again: from “The customer is always right” to “The customer always deserves to be helped.” Here's why.
14Mar24 Roundup: Speaking of Precious, DHH
These are the agonal gasps of a man who knows his thoughts and opinions, which were once respected and sought after in the Tech space as revolutionary, are not only no longer relevant but also downright basic.
5 min read
12Mar24 Brief
We're all going to pretend I sent this out at one minute to midnight on Tuesday, okay? Please. I can't update all those job links again.
6 min read
12Mar24 Roundup: I Can Haz Cheeseburger?
In which the main story is about cheeseburgers -- but also it's really not. Plus, a Bad Job Bingo section so long you'd think it was an advertisement for the Brief.
26 min read
1Mar24 Brief
Recognizing that the Roundup can get quite long, and in response to requests for a tl;dr version, I bring you the Support Human Brief!
4 min read
2 Round 2 Up: That Can't Be Real
In which I fool myself into thinking I can speed-run through the latest news, more good stuff, and the most unhinged job listing I've reviewed yet.
18 min read