30Jun24 Roundup: The Music vs. The Machines

These aren't small groups of fans trading fanfiction and fanart about their favorite ships and characters – these are endlessly ravenous robots whose appetites for intellectual property have the potential to destroy the livelihoods of artists from across the spectrum of creative life.
30Jun24 Roundup: The Music vs. The Machines
In: Roundup, Suno, Udio, ElevenLabs, AI, Copyright, Fair Use, OTW, Bad Job Bingo Shitposting Focus Group, Sadly I could not find a Mitchells vs. The Machines gif good enough for this issue, I'll owe you one, I am a serious professional

In today's Roundup:
News from Around Supportlandia (and Beyond)
Get Hired

Hey, apologies y'all – this was supposed to go out last night but a glitch with the job board prevented it. I hope you'll forgive the incorrect date; updating the newsletter links in all the jobs is tedious work.

A light issue this week, and probably the next few weeks! We're traveling back to home base, and I'm trying to be somewhat more present for the fam even if I'm not really taking any time off.

News from Around Supportlandia (and Beyond)

The Music vs. The Machines

Last week I rated a job from AI music generation company Suno.

And although I didn't get into it in my rating, the Bad Job Bingo shitposting focus group and I did talk about the many potential problems with this kind of product.

Namely that Suno would likely have had to ingest existing material during training in order to generate an output that sounds even vaguely like music, and the fact that the company itself could not say whether music generated using the platform is subject to copyright protection:[1][2]

Screenshot of a question and answer from Suno's FAQs that reads: "Are the songs that I generate using Suno subject to copyright protection? The availability and scope of copyright protection for content generated (in whole or in part) using artificial intelligence is a complex and dynamic area of law, which is rapidly evolving and varies among countries. We encourage you to consult a qualified attorney to advise you about the latest development and the degree of copyright protection available for the output you generate using Suno."

Why am I talking about this now? Because the Recording Industry Association of America (RIAA) filed lawsuits against Suno and another AI music generation Udio last week, alleging that the companies "could not have built a model capable of producing audio so similar to the Copyrighted Recordings without the initial act of copying those recordings."

In the lawsuits, the RIAA anticipates and argues against the AI music generation companies' likely defense of 'fair use', a deceptively complicated and frequently-litigated section of the Copyright Act that details some limitations on exclusive rights to copyrighted works.

Now, as a member of the fandom community and ardent supporter of the Organization for Transformative Works, I'm a fan of fair use and its power to allow creativity to flourish without the suffocating hand of Big Content (whoever that might be).

As a person who has to live and work in a world of copyright infringement and plagiarism engines disguised as the future of Tech, however, I have to be more pragmatic. These aren't small groups of fans trading fanfiction and fanart about their favorite ships and characters – these are endlessly ravenous robots whose appetites for intellectual property have the potential to destroy the livelihoods of artists from across the spectrum of creative life. There has to be checks and balances.

Also, I'm not sure it's possible to overstate the complexity of these issues, as much as I would like to celebrate the RIAA's challenge of AI music generation (or any valid legal challenge to AI's currently unchecked bulldozing through the world wide web).

For a mere toe-dipping into these cold, deep waters, read Cory Doctorow's piece from last week, Copyright takedowns are a cautionary tale that few are heeding, in which he discusses at length the way that Big Tech and Big Content (including members of the RIAA) have used claims of copyright violations to stifle creative competition and steal income from creators.

I don't have a neat tie-up to this story, so I'll let Lisa take us into the next bit. (To quote the fanfiction disclaimers of yesteryear, please don't sue me, I own nothing.)

'No-go voices' still a go?

Speaking of AI companies whose jobs have appeared in the Roundup...

I've talked previously about the danger that ever-evolving AI poses to the trust and safety of customer organizations. In that piece, I highlighted ElevenLabs' AI voice generator as one of those dangers, namely an incident from January in which it was used to clone President Biden's voice in a robocall telling New Hampshire Democrats not to vote in the presidential primary.

Following that incident, ElevenLabs announced a new set of policies and safeguards around "no-go voices:"

While our terms already prohibit using our platform to impersonate or harm others, we are taking the added measure of introducing a “no-go voices” safeguard. This safeguard is designed to detect and prevent the creation of specific voice clones.

And yet, 404 Media's Emanuel Maiberg reported in March that he was easily able to bypass those safeguards to clone the voices of public figures like Biden:

For the introductory price of $1 a month, anyone can sign up for an ElevenLabs account and take a minute or so of audio of anyone’s voice and upload it to ElevenLabs’ platform to instantly create a “cloned voice.” This cloned voice can then be made to say anything by typing a text prompt.
I clipped about a minute of audio from an interview Biden did with “60 Minutes” that was on YouTube, added about a minute of silence to the start of the file, and uploaded it to ElevenLabs, which instantly created a Biden voice clone. I then was able to make incredibly convincing audio of Biden saying whatever I want, including some pretty heinous things. Adding about a minute of silence to the start of the recording bypassed ElevenLabs’ safeguards to instantly create voice clones of Biden, Donald Trump, Taylor Swift, and Gavin Newsom.

Then, in May, Charlie Warzel of The Atlantic tried the same thing in a piece about whether ElevenLabs is actually capable of controlling what it’s unleashed:

Last month, I tried to clone Biden’s voice, with varying results. ElevenLabs didn’t catch my first attempt, for which I uploaded low-quality sound files from YouTube videos of the president speaking. But the cloned voice sounded nothing like the president’s—more like a hoarse teenager’s. On my second attempt, ElevenLabs blocked the upload, suggesting that I was about to violate the company’s terms of service.
[...] The core problem of ElevenLabs—and the generative-AI revolution writ large—is that there is no way for this technology to exist and not be misused. Meta and OpenAI have built synthetic voice tools, too, but have so far declinedto make them broadly available. Their rationale: They aren’t yet sure how to unleash their products responsibly. As a start-up, though, ElevenLabs doesn’t have the luxury of time. “The time that we have to get ahead of the big players is short,” Staniszewski said, referring to the company’s research efforts. “If we don’t do it in the next two to three years, it’s going to be very hard to compete.” Despite the new safeguards, ElevenLabs’ name is probably going to show up in the news again as the election season wears on. There are simply too many motivated people constantly searching for ways to use these tools in strange, unexpected, even dangerous ways.

Werzel ultimately came to the same conclusion that I have (over and over again):

The uncomfortable reality is that there aren’t a lot of options to ensure bad actors don’t hijack these tools. “We need to brace the general public that the technology for this exists,” Staniszewski said. He’s right, yet my stomach sinks when I hear him say it. Mentioning media literacy, at a time when trolls on Telegram channels can flood social media with deepfakes, is a bit like showing up to an armed conflict in 2024 with only a musket.
The conversation went on like this for a half hour, followed by another session a few weeks later over the phone. A hard question, a genuine answer, my own palpable feeling of dissatisfaction. I can’t look at ElevenLabs and see beyond the risk: How can you build toward this future? Staniszewski seems unable to see beyond the opportunities: How can’t you build toward this future? I left our conversations with a distinct sense that the people behind ElevenLabs don’t want to watch the world burn. The question is whether, in an industry where everyone is racing to build AI tools with similar potential for harm, intentions matter at all.

Get Hired

I play Bad Job Bingo with every job listing that appears in the Roundup and categorize them according to how well (or poorly, if I hit Bingo) they do in the game.

However, please remember that a job appearing in a positive category isn’t an endorsement of any role or company, and a job appearing in a negative category doesn't mean I think you shouldn't apply if it works for you. Bad Job Bingo is simply an effort to give you a shortcut to finding roles that may match your needs and values.

These and past contestants can be found at Support Human Jobs.

It's been a while since I've done one, so have a Bad Job Bingo: Trust & Safety Edition.

Green Means Go

No flags, or green flags only! A true unicorn.

  • Trust & Safety Analyst I ($60k-$75k) at Flodesk (Remote Various States)
    • Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.

Eh, It’s Probably Fine

A few flags popped up, but no serious ones.

  • Director, Trust & Safety ($135k-$205k) at Vimeo (Remote US-New York City, NY)
    • Furthermore, you will use your experience to balance the operational realities of a fast-growing business against continuously evolving policies while working to create an exceptional customer experience. – Whew, that's a sentence, ain't it?
    • Build out and be accountable for all Trust & Safety user experience and performance metrics globally – They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.
    • Also, I'm not sure why the application asks for college degree info considering it's not a listed requirement. And asks for desired salary (even though there's salary transparency, which is a little weird). Salary is also a little wide.
    • I don't think it's concerning enough to go into Tread Carefully, but I do think I would ask some specific questions about salary, structure, and seniority during the interview process.
  • Senior Manager, Trust and Safety Operations (Americas) ($120k-$198k) at Twitch (Remote US)
    • Twitch is so far the only company that's even paid cursory lip service to mental health (they reference it in the Benefits section of their Careers page, but it's mentioned separately), so they've got that going for them.
    • The salary is suspiciously wide, and, in my opinion, the low end is too low for a role this senior. Otherwise, it seems like a standard Trust & Safety Ops role.
  • Manager, Safety and Integrity Analysis ($118k-$313k) at Github (Remote US)
    • Communicating the impact of abuse, the impact of our moderation, gaps in our detections, safety risks, and other threats to GitHub to our executive leadership team. – Calling this out because this is a key and core part of Trust and Safety work, but I rarely see it spelled out so clearly in job descriptions. Big green flag for me, as it indicates whoever wrote this JD really knows the work and cares about T&S.
    • Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.
  • Enforcement Lead, Trust & Safety ($280k-$300k) at Anthropic (Remote US)
    • As with their other roles, the person in this role will need to be in office 25% of the time.
    • Also requires proficiency in SQL and Python.
    • I continue to wish that Anthropic would address how they're mitigating the mental health risks of Trust & Safety work, and there are some minor flags ("fast-paced environment," hello darkness my old friend), but it's a solid Eh, It's Probably Fine.
  • Program Manager, Community ($67k-$143k) at Twitch (Onsite US-New York City, NY)
    • Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.
  • Helpdesk Analyst ($83k) at ACLU (Onsite US-San Francisco, CA)
    • The ACLU seeks a full-time position of Helpdesk Analyst in the Information Technology Department of the ACLU’s National office in San Francisco, CA. This is a hybrid role that has in-office requirements of four (4) days per week. – Friends. Comrades. Four days a week in-office is not a hybrid role. That's an on-site role with one day a week telework-authorized. C'mon, y'all.
    • Ability to work in a fast-paced environment and demonstrate grace under pressure – Eehhhhh, why though? You're serving internal audiences – what kind of culture are you fostering over there, ACLU?
    • Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit. The duties of the role seem pretty straightforward, and while I'm not in love with the salary, it's not terrible.

Tread Carefully

Didn’t quite hit bingo, but there were several yellow flags or more than one red flag.

  • Manager, Trust and Safety ($122k-$184k) at Patreon (Hybrid US-San Francisco, CA; New York City, NY; Austin, TX)
    • Again, the duties seem pretty standard for this role, but I'm noticing a pattern in Trust & Safety roles not being properly leveled for the work they're expected to do and the influence they're expected to have.
    • I don't know how Patreon's divisions are structured; maybe they're all just Managers, but my experience in tech makes me think that's unlikely.
    • Team player and a fast learner with a creative, empathetic, and fun attitude. – Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh.
    • Honestly, that pisses me off enough to put this into Tread Carefully.
  • Enterprise Customer Experience Manager ($86k-$132k) at Vimeo (Onsite US-New York City, NY)
    • The Customer Experience Team is seeking a thought leaderLook at me not noping right out of this nonsense. That's growth!
    • Design and implement customer experience initiatives that drive onboarding, adoption, retention, and organic growthI realize Experience tends to be a catch-all discipline, but this duty feels very vague and hand-wavy to me.
    • Strong leadership and diplomatic stakeholder management skillsWhen I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
    • Strong project management skills, organization and attention to detail; A curious and, learning mindsetI swear to god: EVERY TIME, WITHOUT FAIL.
  • Sr. Policy Manager, Trust & Safety ($141k-$151k) at Match Group (Hybrid US-New York City, NY)
    • I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).
    • The salaries are very close, and in some ways, the duties of this role seem junior to those of the Trust & Safety Policy Manager, yet this role requires more experience (although not much more). I don't know what's going on over there or how their T&S teams are structured, but it's pretty concerning.
    • In the context of both roles, I think Tread Carefully is warranted.
  • Trust & Safety Policy Manager ($107k-$140k) at Tinder (Hybrid US-West Hollywood, CA)
    • We are looking for a Trust & Safety Policy Manager to support our Policy Team. Reporting to the Director, Global Policy, you will oversee an existing team of Policy Analysts to develop, maintain, and implement our Trust & Safety policies. – I see Tinder is continuing the trend of down-leveling T&S roles. This really needs to have a more senior title.
    • Develop, refine, and operationalize Tinder’s user policies to ensure that they can be enforced consistently and at scale around the world – Okay, so what's the Director, Global Policy doing?
    • In collaboration with the Director, establish and execute on a strategic vision for the team and manage ongoing policy related projects – No, but seriously. What's the Director, Global Policy actually doing?
    • Build strong relationships with Product, Engineering, Comms, Marketing, Legal and other partners and act as the Policy Consultant. – .....
    • Act as a global escalation point of contact for policy questions and handle internal communications for policy issues – REALLY REALLY. WHAT IS THE DIRECTOR, GLOBAL POLICY DOING?
    • Build and articulate policy strategy and changes to internal stakeholders – I recognize that tree.
    • 3-4 years of Trust & Safety or other relevant experience, at least 1 year in Trust & Safety Policy; 1-2 years of experience managing or supervising other people's work – Okay, my original reaction to this was quite a bit stronger, but I reached out to a T&S friend who reviewed this job listing and wasn't that worried by the lower requirements.
    • I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success.
  • Quality Assurance Program Lead, Trust & Safety Operations ($160k-$184k) at Roblox (Onsite US-San Mateo, CA)
    • So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?
  • Trust & Safety Lead (No comp given) at Snap (Onsite London, UK)
    • Job application is through Workday. My condolences.
    • I know I sound like a broken record, but there's a misalignment between this role's duties and its title/seniority. Also, no salary transparency.
  • Customer Success Engineer II ($66k-$100k) at Match Group (Remote US-Los Angeles, CA)
    • It sounds like they prefer hybrid for this role, but say they are open to remote.
    • Usually I see this role posted as a Solutions Engineer, not a Customer Success Engineer. I kind of dig it!
    • Results-oriented, self-directed, and inquisitiveStrong attention to detail and a desire to deliver accurately, efficiently, and to a high standard – EVERY. TIME.
    • $66,000 - $100,000 a year – I was still mostly on board until I saw this salary. They want a discount engineer. LOL K!
  • Senior Analyst, Community Operations (No comp given) at Twitch (Remote Australia-Sydney)
    • This role seems like an interesting blend of Trust & Safety, Community, and Customer Support. Alas, there's no salary transparency, though, so into Tread Carefully it goes.
  • Child Safety Enforcement Specialist, Trust and Safety (No comp given) at Google (Onsite Dublin, Ireland)
    • Shamelessly stealing commentary from when I looked at a similar role listed at YouTube:
    • I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety at the company.
    • Also, no salary transparency.



  • Trust & Safety Specialist ($78k-$117k) at Snap (Onsite US-New York City, NY)
    • Job application is through Workday. My condolences.
    • Snap contributes to human progress – Sometimes all you can do is laugh.
    • Due to the nature of Trust & Safety (T&S) work, you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing. Our team has carefully devised measures and support in place to ensure wellness for all of our team members. – I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it.
    • Unfortunately, it also has enough flags that it hits BINGO:
      • "all working together to create an environment that fosters individual and collective creativity, growth, innovation, and most of all fun."
      • The "human progress" thing is basically "our mission is to change the world"
      • "We want someone who is able to keep calm under pressure"
      • "Work in a constantly evolving environment, adapting to new policies, workflows, and tooling"
      • "showing flexibility and impeccable teamwork in order to effectively prioritize competing demands"
    • The pay also kind of stinks for an onsite role in NYC.
  • Community & Identity Operations Specialist ($44k-$78k) at Snap (Onsite US-Los Angeles, CA)
    • Job application is through Workday. My condolences.
    • Pay is shit, especially for onsite in LA, especially for a multi-lingual role.
  • Manager, Trust & Safety Complex Investigations ($88k-$100k) at Turo (Onsite US-Phoenix, AR)
    • Team player with a positive attitude, high energy, high integrity, and ethics. – Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.
  • Bilingual Trust & Safety Investigator ("Competitive" comp not given) at Turo (Onsite CAN-Toronto, ON)
    • You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission – So many flags in a single sentence! I appreciate their commitment to an efficient Bad Job Bingo game.

Seriously, Maybe Don’t

Don't say I didn't warn you.

  • Customer Experience Lead ($20-$25/hr) at Dutch (Hybrid US-Oakland, CA)
    • This one was submitted by John C. Thanks! John reports that he interviewed for a Director role at this company some time ago, and they're now hiring for Lead role that's hybrid out of Oakland, CA.
    • So, this one feels like a whole story. One of the co-founders of this company, a "serial entrepreneur," started with Hims & Hers, which was an erectile dysfunction and male baldness company and a women's birth control and mental health meds company, respectively.
      • Of this founding experience, apparently, Spector's "biggest lesson from Hims & Hers was the importance of branding." Because when you're dealing with people's mental and physical health, the most important thing is obviously being recognizable.
    • Anyway, today's subject company, Dutch, is described as "a fast-growing tech company that is revolutionizing veterinary care" which is always frustrating for me. Everything is always "revolutionize this" or "disrupt that" – like, are you actually making vet care better? Or are you just trying to cash in by putting local vets out of business and making vet care harder to access and worse for everyone?
    • They realized the gap between suffering pets and high-quality, specialized care was far too wide. Dutch was founded to provide our pets with modern telemedicine—treatments rooted in science delivered monthly with ongoing support from trusted vets. After all, every pet should be able to access what it needs to live its happiest and healthiest life. – to the former, yes to the latter. Honestly, it sounds to me like they invented a gap in vet care and then raised on it.
    • We want to hear from people that are excited by tackling the hard problems – Is the hard problem that Dutch can't or won't properly compensate people for the work they're doing? (Spoiler alert, I guess).
    • Because this role balances direct customer support with supporting agents who are doing the same, this role requires a highly motivated individual who is energized by curating best-in-class customer experiences, developing long-lasting relationships, and acting as a mentor to CX agents. – Oh, I bet it then comes with best-in-class pay, right? RIGHT?
    • Customer Outreach – Oh boy, now what does that mean?
    • Additional Projects: Collaborate with CX & Ops teams to build a process to monitor, flag, and send outreach as needed for late orders. – Woof – pun intended. 1) How many late orders are we talking that you need a task force for handling them, and 2) what exactly is the CX Director doing, assuming they exist?
    • The only two "benefits" that appear in that section are "competitive compensation" (oh just wait) and "hybrid work environment," which – say it with me! – IS NOT A BENEFIT.
    • $20 - $25 an hour – YEP. YOU READ THAT RIGHT. $20 to $25 per hour in Oakland, CA!
    • Now, we all know that I am a petty bitch. So, did I look up the minimum livable wage in Oakland as of 2023? Sure did!
      • A single person with no children needs $84,026 after taxes to support a comfortable lifestyle in San Francisco-Oakland-Berkeley.
      • That is $40.40 per hour for those of you following along at home.
    • This position is Full-time, 40 hours per week; Ideal Shift: Sunday - Thursday; *Shifts are subject to change based on business needs. *We will strive to give as much notice as possible if shift changes should be needed. – Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!

  1. H/T to Erica Clayton for linking me to news about the lawsuits and for the screenshot from Suno's FAQs. ↩︎

  2. Notably, I can no longer find this FAQ on Suno's website. ↩︎

That's it for this week! If you have items for the Roundup you'd like to submit, you can do so at, but be sure to check out the Roundup FAQs first.

All of Support Human's content is free forever for individuals. You can power this content with a coffee, by subscribing, and by sharing to your networks! Any support is welcome and hugely appreciated!
Written by
Steph Lundberg
Steph is a writer and Support leader/consultant. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.
More from Support Human
Table of Contents
Great! You’ve successfully signed up.
Welcome back! You've successfully signed in.
You've successfully subscribed to Support Human.
Your link has expired.
Success! Check your email for magic link to sign-in.
Success! Your billing info has been updated.
Your billing was not updated.