Portfolio

Internal and external knowledge bases: What’s the difference? And do you need both for your company support team?

Explore the practical use of ChatGPT in handling typical customer support scenarios.

Understand the importance of soft skills in customer service. Learn why it’s important to invest time and effort into mastering them.

Discover how to effectively measure and manage your support team’s capacity to prevent burnout and ensure optimal performance.

Learn how to set customer service goals for success. Tips for managers and customer service agents who want to improve their customer service skills.

Discover expert strategies for maintaining effective communication and information flow within support teams.