In today's Brief:
News from the Roundup
And Now for Some Good News
Read, Watch, and Listen
Get Hired
News from the Roundup
And Now for Some Good News
- Dani Siegel joined beehiiv as a Customer Support Specialist.
- Ryan Ruppe joined beehiiv as a Customer Support Specialist.
- Yvette Johns joined Fly.io as a Developer Relations Engineer.
- Davin Wilfrid joined Simpplr as Director of Customer Advocacy.
- Tom Blossom joined ArangoDB as Vice President of Customer Success.
- Kenji Hayward was promoted to Senior Director of Customer Support at Front.
- Devina Tandon was promoted to Manager, Technical Support at Whatfix.
- Cheryl Spriggs was promoted to Manager, Premier Support at Zapier.
- Matt Edson was promoted to Quality Assurance Specialist at GoCardless.
- Conor Pendergrast launched coaching for customer support professionals at CustomerSuccess.cx, with new slots opening in August/September.
- Sarah Caminiti joined the Growth Support podcast team (hosted by Neal Travis) with a new spin-off podcast, Epochal Growth.
- I Can't Quit You Baby: The Roundup going back to a weekly publish schedule.
- Breaking Containment: The Roundup just passed 200 subscribers.
- Introducing the Changelog.
Read
- Alice Hunsberger wrote about what to do about misinformation (and why it won't work anyway) for Everything in Moderation*.
- Ben McCormack wrote about how less is more when working in the support queue.
- James Sanchez put together a Notion job board full of remote Customer Success roles (over 400!).
Watch
- Growth Support talked with Lizzie Keiper about her experience building community and how to create an engaging environment.
- Speaking of, in her seventh episode since launch, Sarah Caminiti's Epochal Support talked to Srajan Bhagat about how asking tough questions can profoundly shape company culture and customer perception.
- CX Passport talked to Ashley Hayslett about why she's feral about support.
- Next in Queue talked to Luke Jamieson about voice cloning and its impact on CX.
- Angie Vargas launched Salary Sweetie, a newsletter with quality and transparent job listings that feature salary ranges, no bullshit. (My kind of newsletter!)
Listen
- Trust in Tech held a careers and job-search Q&A with Cathryn Weems on networking as an introvert, how to market yourself on a resume and in an interview, how to job search, and more.
- Help Scout maven and CX fan favorite Mat Patterson launched a new podcast, The Supportive Podcast. The Supportive is a monthly show from Help Scout featuring customer experience insights, practical tips, expert advice, and a bit of fun.
- ElevateCX's Sarah Hatter also launched a new podcast, Relatable Content, a semi-frequent, casual series of CX stories, led by a rotating gaggle of ElevateCX Community leaders. (Full disclosure: I'm one of them.)
Get Hired
I play Bad Job Bingo with every job listing that appears in the Roundup and categorize them according to how well (or poorly, if I hit Bingo) they do in the game. These and past contestants can be found at Support Human Jobs.
Green Means Go
No flags, or green flags only! A true unicorn.
- Customer Success Manager ($120k-$150k) at Lumos (Remote US, Canada, Mexico, South America)
- Support Engineer ($186k-$220k) at Coactive (Hybrid US-San Francisco, San Jose, CA)
Eh, It’s Probably Fine
A few flags popped up, but no serious ones.
- Wildly, none this issue.
Tread Carefully
Didn’t quite hit bingo, but there were several yellow flags or more than one red flag.
- Director, Client Success ($140k-$175k) at Atropos Health (Remote US)
- Sr. Manager of Customer Support - SaaS Spend Management (No comp given) at FinQuery (Remote US)
- Senior Technical Support Specialist (No comp given) at Wayspring (Onsite US-Nashville, TN)
- Lead Support Engineer ("Competitive" comp not given) at Mavenir (Onsite US-Richardson, TX)
- Senior Support Specialist LATAM (No comp given) at SOCRadar (Remote Colombia)
- Principal Support Specialist MEA (No comp given) at SOCRadar (Remote Africa-Egypt)
- Senior Support Specialist APAC (No comp given) at SOCRadar (Remote Africa-Philippines)
- Member Engagement Specialist, CES (No comp given) at Wayspring (Remote US-Indianapolis, IN)
- Head of Customer Experience ($130k-$150k) at Passport Shipping (Remote US, Canada)
- Customer Support Manager (Hybrid) ($95k-$105k) at Homebase (Hybrid US-Denver, CO)
BINGO
Welp.
- Customer Support Analyst (LATAM) (No comp given) at Capchase (Remote Mexico)
- Customer Success Manager ($80k-$100k) at Bolster (Hybrid US-Santa Clara, CA)
Seriously, Maybe Don’t
Don't say I didn't warn you.
- Vice President of Customer Success ($270k-$330k) at Finout (Onsite US-New York City, NY)
- Community Lead ($90k-$130k) at Suno (Remote US-New York City, NY, Boston, MA)
- Senior Technical Support Engineer ($130k-$150k) at Finout (Hybrid US-New York City, NY)
- Customer Support Specialist ($21-$25/hr) at Reveleer (Onsite US-Glendale, CA or New Albany, OH)
- Director, Customer Support ($130k-$145k) at Reveleer (Remote US)
That's it for this week! If you have items for the Roundup or the Brief you'd like to submit, you can do so at roundup@supporthuman.cx, but be sure to check out the Roundup FAQs first.
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